Privacy Policy

Privacy & Cookie Policies

Last updated on 24th May, 2018

Introduction

Your privacy is important to us.

This privacy policy has been created to explain how and why we collect and use information about our users, and how we manage your privacy protection.  We recommend that you read this statement in full, so that you understand how we will use your personal data.

What personal data we collect and why we collect it

Skelligsoaps collects personal data to operate our business and to provide you with the product and services that we offer.  You provide some of this data to us directly, for example when you register for an account with us, use our contact form in our site or when you place an order with us.  Other data is collected when you interact with our products, by using cookies and other technologies.

When using our site, you have choices about what data we collect, and when you are asked to provide personal data you may decline.  If you decline to provide data that is necessary to provide you with a particular service, you may not be able to use this service.

When you register for an account, use our contact form or when you use our check out store, we collect personal data in the following ways:

  1. Through information you provide to us.
  2. Information about your device and internet connection
  3. Cookies and other locally stored content
  4. Information about user location

Through information you provide to us.

When you register an account or contact us via our contact form we collect some private information about yourself. Example: name, address, phone and mobile number.

Information about your device and internet connection

Using technical logs and other tools, we register information about the device you use, such as the device manufacturer, operating systems and browser version.  We also collect information about the connection to our services, such as IP address, network ID, cookies and unique ID files. This information can help us to adapt the way content is displayed to you, based on your device and user profile.

Cookies and other locally stored content

When you use our services, cookies and other data are stored locally on your device.  These cookies provide us with information that we can then read. You can find more information about cookies, how and why we use them, and how to manage them in the cookies section of this policy.

Information about user location

We register your geographical location based on your IP address and mobile network code.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

How we use your personal data

We use the data that we collect to provide you with the products and services that we offer.  This allows us to improve the products that we offer you and to personalise your experience on our site.  We may also use the data to communicate with you, to inform you about your account and to provide you with updates on your recent purchases.  Where you have consented for us to do so, we may also use your data to contact you in relation to updates about our own products, promotions and discounts.

Your data will be used by us to authenticate your account or when you contact us using our contact form.

We will contact you via an email to provide you with purchase order updates, shipment notifications and or update or modifications to pending purchase orders. Please note that you will not be able to opt out from messages from us in relation to products purchased on our site.

We will also use the data you provide us, including communication messages, to investigate and responde to service issues, queries and complaints.

Analytics

We use your data to generate statistics about our site that do not identify you.  These statistics provide us information about how our site is used, the number of ad impressions served or clicked on, and the demographic distribution of visitors to our site

Security

We will use your data when necessary to investigate and identify possible fraudulent behaviour on the site.  We will also use your data to investigate violations of our Terms of Use or this Privacy Policy.

Service Providers

We engage other service providers to help us to provide our service to you.  For example, to process payments, site maintenance and fraud detection. These service providers will have access to your information as much as is reasonably necessary for them to perform these tasks on our behalf.  They are obligated not to disclose or use your data for any other purpose

Legal Disclosures

When required to by law, we may disclose information about you.  This may be as the result of a subpoena or other legal process.

How long we retain your data

The amount of time that we retain data for, depends on the type of data being retained, and how that is used.  In some cases, there will be a legal requirement for us to hold data for a specified amount of time. In other cases, we will not retain the data for any longer than necessary for the purpose that it was collected and processed

When you register an account with us, we will retain the information that you provide to us for as long as you hold this account.  Once an account has been closed, we will continue to retain this data for a period of seven years. This timeframe is in line with the Irish statutory limitation periods.

If you have provided data to us without registering an account, this data will be retained for 7 years after your last date of activity with us.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Registered users of our site can update their information by  contacting our us directly.  You can also edit and make changes to the personal information by logging into your account and editing it directly from there. You can change your marketing and contact preferences at any time by contact us directly. You may also ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

The security of your data is important to us.  We perform regular monitoring of our systems to identify possible vulnerabilities and attacks.  However, we cannot warrant the security of any information that you send to us. No guarantee is given that the data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Other Information

This statement will be updated when necessary to reflect changes that we make to our products.  When this statement is updated, the “last updated” dated at the top of this statement will be changed.  We will notify you of any changes to our privacy statement either by directly sending you a notification, or by posting a notification of the change on our site.  We encourage you to review our Privacy Policy regularly so that you can stay informed about our use of your data.

If you have any questions in relation to this Policy, please contact us by writing to:

Skelligsoaps

Gurrane, Portmagee, County Kerry, Ireland