Last updated: September 2026
At Skellig Soaps, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase products from us.
Skellig Soaps is the data controller responsible for the personal data described in this Privacy Policy.
Skellig Soaps
Cahersiveen
County Kerry
Ireland
This Privacy Policy applies to information collected through the Skellig Soaps website and our online shop.
Information We Collect
When you use our website, place an order, create an account, contact us or subscribe to our marketing communications, we may collect the following personal information:
Information You Provide to Us
This may include:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Account details if you create an account
- Information you provide when contacting us through our contact form or by email
- Gift card recipient and sender information where you purchase an online gift card
- Your marketing preferences where you choose to subscribe to our newsletter or other marketing communications
Payment Information
Payments made through our website are processed by third-party payment providers such as Stripe and PayPal.
Skellig Soaps does not normally receive or store your complete payment card details. Payment providers process payment information in accordance with their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This can include:
- IP address
- Browser and device type
- Pages visited and interactions with the website
- Date and time of visits
- Cookie and similar technology information
Some of this information is necessary for the website and online shop to function correctly. Other technologies, such as analytics or marketing cookies, will only be used where appropriate and subject to your cookie choices where consent is required.
Contact Forms
When you contact Skellig Soaps through our website, we collect the information you enter into the contact form so that we can respond to your enquiry.
Contact form submissions may also be stored securely within our WordPress website for administrative and customer-service purposes.
How We Use Your Personal Information
We only use your personal information where we have a lawful reason to do so.
Processing Your Orders
We use your name, contact details, billing and delivery information and order details to:
- Process and fulfil your order
- Take and administer payment
- Arrange delivery
- Send order confirmations and updates
- Deal with returns, refunds and customer-service enquiries
- Provide and administer gift cards where applicable
We process this information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Legal and Accounting Requirements
We may retain and use certain transaction, payment and order information where necessary to comply with our legal, tax, accounting and regulatory obligations.
The lawful basis for this processing is compliance with a legal obligation.
Customer Service and Enquiries
When you contact us, we use the information you provide to respond to your enquiry and provide customer support.
Depending on the nature of your enquiry, this processing may be necessary to perform our contract with you or may be based on our legitimate interest in communicating with customers and operating our business effectively.
Website Security and Administration
We may process limited technical information where necessary to operate, maintain and protect our website, prevent fraud or misuse, diagnose technical problems and maintain the security of our online shop.
Where applicable, we rely on our legitimate interests in operating and protecting our business and website, provided those interests do not override your rights and freedoms.
Marketing and Newsletter Communications
If you choose to subscribe to our newsletter or other electronic marketing communications, we may use your name, email address and marketing preferences to send you news, product information, offers and other Skellig Soaps communications.
Where consent is required, we will only send these communications after you have chosen to receive them.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.
Who We Share Your Personal Information With
We do not sell your personal information.
We may share personal information with trusted service providers where this is necessary to operate our website, process orders, take payments, deliver products, communicate with customers or provide services you have requested.
These may include:
Payment Providers
We use third-party payment providers, including Stripe and PayPal, to securely process payments.
When you choose one of these payment methods, relevant personal and transaction information is provided to the payment provider so that your payment can be processed and fraud-prevention and security checks can be carried out.
Delivery Providers
We may provide your name, delivery address, contact details and other information necessary to postal, courier or delivery providers so that your order can be delivered.
Email and Marketing Services
Where you have chosen to receive marketing communications, we may use Mailchimp to manage our mailing list and send newsletters and other marketing emails.
Information such as your name, email address, marketing preferences and relevant subscription information may therefore be processed through Mailchimp.
You can unsubscribe from marketing communications at any time.
Website and Hosting Services
We use WordPress and WooCommerce to operate our website and online shop.
Personal information may also be processed by service providers that assist us with website hosting, security, maintenance, email delivery, backups and other technical services necessary to operate the website.
Contact Forms
Information submitted through our website contact forms may be stored within our WordPress website as well as being made available to us so that we can respond to your enquiry.
Professional and Legal Requirements
We may disclose personal information to professional advisers, accountants, insurers, regulators, law-enforcement bodies or other authorities where reasonably necessary or where we are legally required to do so.
We require service providers handling personal information on our behalf to handle that information appropriately and in accordance with applicable data-protection requirements.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the website and online shop function correctly, remember preferences, maintain shopping baskets, improve security and, where permitted, understand how visitors use our website.
Some cookies are strictly necessary for the website and online shop to operate and do not require consent.
Other cookies, including certain analytics, advertising or marketing cookies, will only be used where appropriate and after you have provided consent where consent is required.
We use a cookie consent system that allows you to accept, reject or manage non-essential cookies.
You can change your cookie preferences using the cookie settings available on our website.
Analytics
We may use website analytics services to understand how visitors use our website, such as which pages are visited and how visitors interact with the site.
Where analytics technologies require consent, they will only be activated after you have provided the appropriate consent through our cookie settings.
Analytics information is used to help us understand website performance and improve the experience we provide to visitors.
WooCommerce Cookies
Our online shop uses cookies and similar technologies that are necessary for functions such as maintaining your shopping basket, remembering your cart contents and supporting the checkout process.
These cookies are required for the online shop to operate correctly.
Managing Cookies
You can manage your preferences for non-essential cookies through the cookie consent controls provided on our website.
You can also control or delete cookies through your browser settings. Disabling certain necessary cookies may affect the operation of some parts of the website, including shopping and checkout functions.
How Long We Keep Your Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting our legal, accounting and tax obligations.
Different types of information may therefore be retained for different periods.
Order and Transaction Records
Information relating to purchases, payments, refunds and other transactions may be retained for the period necessary to meet our accounting, tax, legal and record-keeping obligations.
Customer Accounts
If you create an account on our website, we may retain your account information while your account remains active.
You may contact us if you would like your account deleted. Certain information relating to previous transactions may still need to be retained where we have a legal obligation or other lawful reason to keep it.
Contact Enquiries
Information submitted through our contact forms or other customer-service communications will be retained only for as long as reasonably necessary to deal with the enquiry and any related follow-up, unless there is another lawful reason to retain it for longer.
Marketing Information
Where we process your information for marketing purposes, we will retain relevant subscription information while you remain subscribed.
If you unsubscribe, we may retain limited information necessary to record and respect your opt-out preference.
Technical and Cookie Information
Retention periods for cookies and similar technologies vary depending on their purpose.
Further information about individual cookies and their duration may be available through the cookie consent controls on our website.
Secure Deletion
When personal information is no longer required, we will take reasonable steps to delete or anonymise it, subject to any legal or regulatory requirements requiring us to retain particular records.
International Data Transfers
Some of the service providers we use may process or store personal information outside Ireland or the European Economic Area (EEA).
This may include providers involved in payment processing, email marketing, website services and other technologies used to operate our online shop.
Where personal information is transferred outside the EEA, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data-protection law.
Depending on the circumstances, these safeguards may include:
- A European Commission adequacy decision confirming that the destination provides an adequate level of data protection.
- European Commission-approved Standard Contractual Clauses or other legally recognised transfer mechanisms.
- Other safeguards permitted under applicable data-protection law.
Our service providers may also maintain their own privacy policies explaining where and how they process personal information.
Your Data Protection Rights
Under data-protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include:
Right of Access
You may request confirmation of whether we process your personal information and request a copy of the personal information we hold about you.
Right to Rectification
You may ask us to correct personal information that is inaccurate or to complete information that is incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute. We may need to retain certain information where we have a legal obligation or another lawful reason to do so.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict how we use your personal information.
Right to Data Portability
Where applicable, you may request certain personal information you have provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation where technically feasible.
Right to Object
You may object to certain processing based on our legitimate interests.
You also have the right to object at any time to the use of your personal information for direct marketing.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data-protection rights, please contact:
Skellig Soaps
Cahersiveen
County Kerry
Ireland
We may need to ask for information to confirm your identity before responding to a request.
We will respond to valid requests within the time periods required by applicable data-protection law.
Right to Make a Complaint
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection.
The DPC confirms these core GDPR rights, although which rights apply can depend on the legal basis and circumstances of the processing.
How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses security measures including encrypted connections where appropriate, and access to personal information is limited to those who reasonably require it for business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children’s Privacy
Our website and online shop are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children through the website for marketing purposes.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your data-protection rights, please contact:
Skellig Soaps
Cahersiveen
County Kerry
Ireland
You can also contact us through the Contact Us page on our website.