Refund & Returns Policy
Last updated: September 2026
We hope you are delighted with your Skellig Soaps purchase. If you change your mind, receive a damaged or incorrect product, or experience a problem with an item, the following policy explains how returns and refunds are handled.
Nothing in this policy affects your statutory rights under Irish consumer law.
Changing Your Mind – Online Orders
For most products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel, please contact us at info@skelligsoaps.com within the 14-day cancellation period.
After notifying us that you wish to cancel, you should return the eligible goods to us within 14 days.
Condition of Returned Products
Please take reasonable care of products while they are in your possession.
Products being returned because you have changed your mind should be returned in their original condition and, where applicable, unopened and unused.
You may inspect a product as you reasonably would in a shop, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
Products That Cannot Be Returned for Change of Mind
The statutory right to cancel does not apply to certain products.
This may include:
- Products made or personalised specifically for you.
- Sealed products that are not suitable for return for health or hygiene reasons once they have been unsealed.
Because Skellig Soaps sells personal-care and cosmetic products, some products may fall within the health or hygiene exception once opened or unsealed.
These exclusions apply to change-of-mind returns and do not remove your rights where a product is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Products
If an item arrives damaged, is faulty, is not as described, or we have sent you the wrong product, please contact us at info@skelligsoaps.com as soon as possible.
Please provide your order number and a description of the problem. Photographs of damaged or incorrect products can also help us resolve the issue quickly.
Under Irish consumer law, if a product is faulty you have statutory rights to remedies which may include a refund, repair, replacement or price reduction depending upon the circumstances.
If a fault arises within the first 30 days after receiving the product, you have the right to terminate the purchase and receive a full refund.
Returning Faulty Goods
Where goods are being returned because they are faulty or do not conform to the contract, Skellig Soaps will cover the appropriate return costs.
Please contact us before returning a faulty or damaged product so that we can advise you on the return arrangements.
Return Postage for Change-of-Mind Returns
Where you exercise your right to cancel simply because you have changed your mind, you are responsible for the direct cost of returning the goods to us.
We recommend obtaining proof of postage when returning an order.
Please contact us at info@skelligsoaps.com before sending your return.
Refunds
Once we receive your eligible returned goods, we will process the refund in accordance with your statutory rights.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Please remember that after we issue a refund, your bank, card provider or payment provider may require additional time before the money appears in your account.
Sale Items
Products purchased online at a sale or discounted price have the same statutory consumer rights as products purchased at full price.
This includes applicable online cancellation rights and your rights where goods are faulty or not as described.
Exchanges
If you would like to exchange an eligible unopened product, please contact us at info@skelligsoaps.com.
Where an item is faulty, your statutory rights apply regardless of whether an exchange is available.
Gifts
If you received a Skellig Soaps product as a gift and there is a problem with it, please contact us.
Proof of purchase may be required when exercising consumer rights. This does not necessarily have to be the original till receipt; other appropriate evidence of purchase may be accepted.
How to Cancel an Online Order
To exercise your right to cancel an eligible online purchase, contact us clearly stating that you wish to cancel your order.
You can email:
Please include your name, order number and details of the product(s) you wish to cancel.
You may use the cancellation form below if you wish, but you do not have to use this particular format.
Model Cancellation Form
To: Skellig Soaps, Gurrane, Portmagee, Co. Kerry, Ireland
Email: info@skelligsoaps.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Returning Products
Unless we have provided different return instructions, returns should be sent to:
Skellig Soaps
Cahersiveen,
Co. Kerry
Ireland
Please contact us before returning an item so that we know to expect your return.
Need Help?
For questions about cancellations, returns, damaged products or refunds, contact us at: